In a rather overlooked manner, internet chat stands as an under-recognized gem in the business community. With the capability for chat agents to handle 2 to 3 customers simultaneously, both domestic and offshore agents can lend their support. Moreover, chat delivery comes at a mere third of the cost of a phone call, boasting remarkable First Time Resolution (FTR or FCR) rates, surpassing email and rivalling phone interactions. At Innova Tech BPO, we pride ourselves on delivering state-of-the-art chat support services, employing the best human resources to cater to our esteemed clients' needs. Our agents undergo training by professionals, while our management conducts frequent and random quality checks to maintain top-notch standards. Our broad array of services can be tailored to incorporate any combination of technologies, aligning with our clients' requirements and those of their valued customers. With unparalleled quality, precision, reliability, and value, we bring forth virtual power and real savings.